Refund Policy

• Because these are food products, we do not accept returns or refunds once the packaging has been opened, unless the product presents quality defects attributable to Café Govantes.
   

• All requests must be submitted within 8 calendar days of receiving the product.
   

• The product must be returned unopened, in its original packaging, with seals intact, and in optimal condition for evaluation.

1. Send an email to info@govantes.cr indicating:

• Order number.

• Full name and contact information.

• Reason for the request.

• Photographs of the product and packaging.

2. Our team will review the request within a maximum of 3 business days.

3. If the request is approved, we will coordinate the collection or delivery of the new product, or the corresponding refund.

• Product received in poor condition (for example, broken or contaminated packaging).

• Order error (wrong product or incorrect quantity).

• Quality problems duly verified.

• Product opened or partially or totally consumed.

• Damage caused by improper handling by the customer.

• Dissatisfaction with sensory characteristics (flavor, aroma, or texture) if the product meets our quality specifications.

• Delays attributable to the transport company or force majeure.

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

• If the error or defect is attributable to Café Govantes, we will cover the shipping or collection costs.

• In other cases, the customer will assume the transportation costs.